Student Poppy Customer Success – 16h / week

  • Marketing
  • Antwerpen, Belgium

Student Poppy Customer Success – 16h / week

Job description

STUDENT AT POPPY MOBILITY 🚗 🛵 🛴

Poppy is looking for a student to join our rapidly growing startup for 2 days a week.

You will be helping out with our customer support service and maintaining the high-quality standards of our customer contact. This entails handling our communication channels with customers through email, live chat and phone, as well as responding to the questions our call center’s elves 🧝‍♀️ may have.

Every single contact with our users must reflect the Poppy vibe 👊, which you will be the guardian of. Your goal is to go for happy customers at the end of the day, you are the Batman or Catwoman at Poppy: the one that is defending the customer against injustice, but with a big smile 😁.

Customer Success Student’s assignment:

  • You are helping out with our communication to customers, including daily emails, live chats and questions that come in through our call center’s elves
  • You are a guardian of the Poppy tone-of-voice.
  • You make it a daily task of continuously improve and optimize our customer contact and report back to the Customer Success Wizard 🧙‍♀️.

Poppy is offering:

  • A chance to help shape the future of mobility
  • A result- oriented, but very nice working environment: work hard, play hard!
  • A nice office in the center of Antwerp, only a kickscooter 🛴 ride away of the coolest hotspots.
  • Be part of a driven team of entrepreneurs
  • Be in contact with lots of kind, cool & funny customers in different languages.

Requirements

You are offering:

  • You’re a flexible student and have 2 days a week to spend at Poppy 👩‍🎓👨‍🎓
  • You’re a native Dutch speaker and fluent in English and French (written)
  • You don’t get easily stressed, you like to be busy 🐝
  • You keep your cool, even when customers slightly annoy you 🙃

Interested? Apply today ✅