Customer Success Representative (fulltime)

  • Marketing
  • Antwerpen, Belgium

Customer Success Representative (fulltime)

Job description

Poppy is looking for a Customer Success representative to join our rapidly growing startup. You will be helping out with our customer support service and maintaining the high-quality standards of our customer contact. This entails handling our communication channels with customers through email, live chat and phone, as well as responding to the questions our call center’s elves 🧝‍♀️ may have.

Every single contact with our users must reflect the Poppy vibe 👊, which you will be the guardian of.

Your daily goal is to go for happy customers at the end of the day, you are the Batman or Catwoman at Poppy: the one that is defending the customer against injustice, but with a big smile 😁.


Customer Success Representative’s assignment:

  • You are in charge of our day to day communication to customers, including emails, live chats and questions that come in through our call center’s elves
  • You are a guardian of the Poppy tone-of-voice. You❤️ Emoji’s 😃
  • You make it a daily task of continuously improve and optimize our customer contact and report back to the Customer Success Wizard 🧙‍♀️.


Poppy is offering:

  • A chance to help shape the future of mobility
  • A result- oriented, but very nice working environment: work hard, play hard!
  • A nice office in the center of Antwerp, only a kickscooter 🛴ride away of the coolest hotspots.
  • Be part of a driven team of entrepreneurs
  • Be in contact with lots of kind, cool & funny customers in different languages.

Requirements

You are offering:

  • You have a sparkling personality
  • You are a native Dutch speaker and very fluent in French and English
  • You don’t get easily stressed, you like to be busy 🐝
  • You keep your cool, even when customers start to annoy you 🙃